KR Guarantee
Lifetime Craftsmanship Guarantee (Acrylic Items Only)
We stand behind our products and guarantee that all acrylic products that we produce will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, please contact us immediately. If we determine your merchandise is damaged due to a manufacturing defect, we will replace the merchandise at no cost to you.
If we determine that the damage is not caused by a manufacturing defect, then we will see if repairs are possible.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in acrylic are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
One-Year Craftsmanship Guarantee (3D Printed Items Only)
We stand behind our products and guarantee that all 3D printed products that we produce will be free from manufacturing defects for one year from the date of purchase. If you believe your item has a manufacturing defect, please contact us immediately. If we determine your merchandise is damaged due to a manufacturing defect, we will replace the merchandise at no cost to you.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in 3D printed items are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Conditions and Exclusions
The foregoing Craftsmanship Guarantee is available to the original purchaser only on new products purchased from Kreative Reefer.
The foregoing Lifetime Craftsmanship Guarantee is NOT available to our MISFIT products, our MISFIT products are sold as-is.
Acrylic and printed plastics are not impervious to normal wear, activities, or trauma. We do not provide warranties for damage due to normal wear, product loss, or theft.
Some examples of common issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, UV rays, cleaning products, abrasive cleaners, strong solvents or chemicals, alcohol, acetone, carbon tetrachloride, or ammonia.
- Warping or Bowing.
- Scratches caused by cleaning, gritty cloths, normal wear, or other damage.
- Chipping or breaking caused by normal wear or other damage.
Our guarantee does NOT cover accidental damages or damages from wear and tear.
LED Electronics
We warranty all LED products for 1 year from the date of purchase.
To start claims for manufacturing defects we will require proof with photos. You can send them to support@kreativereefer.com and we will contact you as soon as possible.